--- title: Crew Blog | Nicky Budd-Thanos (2) description: The Crew Blog covers the latest tips and best practices for building engaged, informed, and productive frontline teams. (2) --- [![Crew Logo](https://blog.crewapp.com/hubfs/Marketing/Logos/logo_crew_red.svg "Crew Logo")](https://www.crewapp.com/) - [Features](https://www.crewapp.com/features) - [Help](https://help.crewapp.com/) - [Signup or Login](https://crewapp.com/app) - [Crew App](https://crewapp.com/app) - [Command Center](https://crewapp.com/enterprise/commandcenter/) [Request Demo](https://squareup.com/us/en/staff/team-communication/contact) ##### [Team Communication](https://www.crewapp.com/enterprise/team-communication) [Keep employees connected and engaged](https://www.crewapp.com/enterprise/team-communication) ##### [Labor Optimization](https://www.crewapp.com/enterprise/labor-optimization) [Give employees instant access to schedules and open shifts](https://www.crewapp.com/enterprise/labor-optimization) ##### [Culture & Recognition](https://www.crewapp.com/enterprise/culture-recognition) [Inspire great work by highlighting outstanding performance](https://www.crewapp.com/enterprise/culture-recognition) ##### [Knowledge Management](https://www.crewapp.com/enterprise/knowledge-management) [Ensure your team is aligned and informed](https://www.crewapp.com/enterprise/knowledge-management) ##### [Administration & Analytics](https://www.crewapp.com/enterprise/command-center) [Manage your workforce and gain immediate insight](https://www.crewapp.com/enterprise/command-center) ##### [Compliance Suite](https://www.crewapp.com/enterprise/compliance) [Protect your people and your organization](https://www.crewapp.com/enterprise/compliance) ##### [Integrations](https://www.crewapp.com/enterprise/integrations) [Integrate with critical operations and reporting tools](https://www.crewapp.com/enterprise/integrations) ##### [Employee Management](https://www.crewapp.com/enterprise/employee-management) [Manage your workforce at scale with an end-to-end employee toolset](https://www.crewapp.com/enterprise/employee-management) [![logo_crew_red](https://blog.crewapp.com/hubfs/Marketing/Logos/logo_crew_red.svg "logo_crew_red")](https://blog.crewapp.com/) - 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[Features](https://www.crewapp.com/features) - [Help](https://help.crewapp.com/) - [Signup or Login](https://crewapp.com/app) - [Crew App](https://crewapp.com/app) - [Command Center](https://crewapp.com/enterprise/commandcenter/) [The Crew Blog](https://blog.crewapp.com/) # Nicky Budd-Thanos Recent Posts by Nicky Budd-Thanos: ## [Communicating across distributed frontline teams (in a crisis)](https://blog.crewapp.com/distributed-frontline-communications) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on April 3, 2020 [![Communicating across distributed frontline teams (in a crisis)](https://static.wixstatic.com/media/5a14e0_fe0acc37929c407a8dec43c496233ffc~mv2.jpg/v1/fill/w_1480,h_800,al_c,q_90,usm_0.66_1.00_0.01/5a14e0_fe0acc37929c407a8dec43c496233ffc~mv2.webp)](https://blog.crewapp.com/distributed-frontline-communications) Operating a business across many locations brings a set of complex issues in the best of times, but during a crisis, having a concrete plan for staying on top of … [Read Story](https://blog.crewapp.com/distributed-frontline-communications) Topics:[COVID-19](https://blog.crewapp.com/topic/covid-19)[Best Practices](https://blog.crewapp.com/topic/best-practices)[Crisis Comms](https://blog.crewapp.com/topic/crisis-comms)[Internal Communications](https://blog.crewapp.com/topic/internal-communications) ## [Emergency preparedness for the frontline workforce](https://blog.crewapp.com/frontline-emergency-preparedness) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on March 7, 2020 [![Emergency preparedness for the frontline workforce](https://blog.crewapp.com/hubfs/Coronavirus-BlogPost.jpeg)](https://blog.crewapp.com/frontline-emergency-preparedness) Emergency situations are unexpected and require quick and organized action. At the same time, misinformation across social media and other outlets has never been more prevalent. Inaccurate or incomplete information … [Read Story](https://blog.crewapp.com/frontline-emergency-preparedness) Topics:[COVID-19](https://blog.crewapp.com/topic/covid-19)[Crisis Comms](https://blog.crewapp.com/topic/crisis-comms)[Internal Communications](https://blog.crewapp.com/topic/internal-communications) ## [4 learnings any frontline workforce can learn from the restaurant industry](https://blog.crewapp.com/4-learnings-from-restaurant-industry) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on February 25, 2020 [![4 learnings any frontline workforce can learn from the restaurant industry](https://blog.crewapp.com/hubfs/joanna-boj-MhOoD_h90ks-unsplash.jpg)](https://blog.crewapp.com/4-learnings-from-restaurant-industry) According to a study in 2019, 45% of diners say they are going out to eat multiple times a week - and last year, restaurant industry sales were projected to … [Read Story](https://blog.crewapp.com/4-learnings-from-restaurant-industry) ## [What you need to know about the state of the restaurant industry - TDn2K Webinar](https://blog.crewapp.com/need-to-know-tdn2k-webinar) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on July 23, 2019 [![What you need to know about the state of the restaurant industry - TDn2K Webinar](https://blog.crewapp.com/hubfs/rod-long-I79Pgmhmy5M-unsplash.jpg)](https://blog.crewapp.com/need-to-know-tdn2k-webinar) Last week, we attended a TDn2K webinar on the state of the restaurant industry, and found so many interesting and valuable insights, we wanted to share our top takeaways. From … [Read Story](https://blog.crewapp.com/need-to-know-tdn2k-webinar) Topics:[Employee Engagement](https://blog.crewapp.com/topic/employee-engagement) ## [Is employee engagement a lost cause?](https://blog.crewapp.com/is-employee-engagement-a-lost-cause) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on July 9, 2019 [![Is employee engagement a lost cause?](https://blog.crewapp.com/hubfs/toa-heftiba-6bKpHAun4d8-unsplash.jpg)](https://blog.crewapp.com/is-employee-engagement-a-lost-cause) One of the biggest challenges of managing teams in a consumer-focused services organization is getting them to feel connected to and engaged with the company. Many of your employees are … [Read Story](https://blog.crewapp.com/is-employee-engagement-a-lost-cause) Topics:[Best Practices](https://blog.crewapp.com/topic/best-practices)[Employee Recognition](https://blog.crewapp.com/topic/employee-recognition)[Employee Engagement](https://blog.crewapp.com/topic/employee-engagement) ## [9 questions managers may not be asking in performance reviews - but should be](https://blog.crewapp.com/questions-managers-should-ask) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on July 1, 2019 [![9 questions managers may not be asking in performance reviews - but should be](https://blog.crewapp.com/hubfs/linkedin-sales-navigator-W3Jl3jREpDY-unsplash.jpg)](https://blog.crewapp.com/questions-managers-should-ask) When you search for performance review questions online, chances are you’ll find plenty of resources for employees on the questions they should be asking their managers. However, it’s equally important … [Read Story](https://blog.crewapp.com/questions-managers-should-ask) Topics:[Best Practices](https://blog.crewapp.com/topic/best-practices)[Employee Engagement](https://blog.crewapp.com/topic/employee-engagement)[Internal Communications](https://blog.crewapp.com/topic/internal-communications) ## [Planet Fitness franchisee shares: 3 essential ingredients to a high-performing front line](https://blog.crewapp.com/planet-fitness-franchisee-shares-3-essential-ingredients-to-a-high-performing-front-line) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on June 24, 2019 [![Planet Fitness franchisee shares: 3 essential ingredients to a high-performing front line](https://blog.crewapp.com/hubfs/PLanetFitness.jpeg)](https://blog.crewapp.com/planet-fitness-franchisee-shares-3-essential-ingredients-to-a-high-performing-front-line) Last week, we hosted a webinar about the three key building blocks on which you can build a successful and productive front line with Tracy Toomer, VP of Operations and … [Read Story](https://blog.crewapp.com/planet-fitness-franchisee-shares-3-essential-ingredients-to-a-high-performing-front-line) Topics:[Employee Engagement](https://blog.crewapp.com/topic/employee-engagement) ## [9 tips to help with your time-off policy](https://blog.crewapp.com/time-off-policy) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on June 18, 2019 [![9 tips to help with your time-off policy](https://blog.crewapp.com/hubfs/Rich%20Text%20Pasting/unknown-1593242547124.webp)](https://blog.crewapp.com/time-off-policy) Summer is officially here, which can mean one big thing for managers: incoming requests for time-off. These requests can add up quickly, and processing them can turn into a major … [Read Story](https://blog.crewapp.com/time-off-policy) Topics:[Best Practices](https://blog.crewapp.com/topic/best-practices)[Internal Communications](https://blog.crewapp.com/topic/internal-communications)[Scheduling](https://blog.crewapp.com/topic/scheduling) ## [Taco Bell franchisee shares: 3 ways to engage employees and improve staffing](https://blog.crewapp.com/taco-bell-engage-employees) by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on June 3, 2019 [![Taco Bell franchisee shares: 3 ways to engage employees and improve staffing](https://blog.crewapp.com/hubfs/Marketing/Clients_Photos/customer_TacoBell4_KMAC.jpg)](https://blog.crewapp.com/taco-bell-engage-employees) Last week, we hosted a webinar on how to drive effective communication and improve staffing with Cathy Blankman, Growth Leader at K-Mac, a 300+-location franchisee of Taco Bell. The recording … [Read Story](https://blog.crewapp.com/taco-bell-engage-employees) Topics:[Best Practices](https://blog.crewapp.com/topic/best-practices)[Employee Engagement](https://blog.crewapp.com/topic/employee-engagement)[Internal Communications](https://blog.crewapp.com/topic/internal-communications) [Prev](https://blog.crewapp.com/author/nicky-budd-thanos/page/1) [All Posts](https://blog.crewapp.com/all) [Next](https://blog.crewapp.com/author/nicky-budd-thanos/page/3) ### The Crew Blog Best practices and guidance to help you build happier, more productive, and better informed frontline teams. - [Recent](https://blog.crewapp.com/author/nicky-budd-thanos/page/2#recent) - [Topics](https://blog.crewapp.com/author/nicky-budd-thanos/page/2#topics) - [Archive](https://blog.crewapp.com/author/nicky-budd-thanos/page/2#archive) - [Best Practices (33)](https://blog.crewapp.com/tag/best-practices) - [COVID-19 (20)](https://blog.crewapp.com/tag/covid-19) - [Crew Stories (4)](https://blog.crewapp.com/tag/crew-stories) - [Crew Tips (31)](https://blog.crewapp.com/tag/crew-tips) - [CrewU (2)](https://blog.crewapp.com/tag/crewu) - [Crisis Comms (7)](https://blog.crewapp.com/tag/crisis-comms) - [Employee Engagement (61)](https://blog.crewapp.com/tag/employee-engagement) - [Employee Recognition (13)](https://blog.crewapp.com/tag/employee-recognition) - [Internal Communications (57)](https://blog.crewapp.com/tag/internal-communications) - [Mastering Crew Enterprise (2)](https://blog.crewapp.com/tag/mastering-crew-enterprise) - [Product Update (11)](https://blog.crewapp.com/tag/product-update) - [Scheduling (15)](https://blog.crewapp.com/tag/scheduling) More... - [April 2019 (11)](https://blog.crewapp.com/archive/2019/04) - [May 2019 (9)](https://blog.crewapp.com/archive/2019/05) - [June 2019 (9)](https://blog.crewapp.com/archive/2019/06) - [June 2020 (9)](https://blog.crewapp.com/archive/2020/06) - [October 2019 (8)](https://blog.crewapp.com/archive/2019/10) - [July 2019 (7)](https://blog.crewapp.com/archive/2019/07) - [March 2020 (7)](https://blog.crewapp.com/archive/2020/03) - [May 2020 (7)](https://blog.crewapp.com/archive/2020/05) - [July 2020 (7)](https://blog.crewapp.com/archive/2020/07) - [April 2020 (5)](https://blog.crewapp.com/archive/2020/04) - [January 2019 (4)](https://blog.crewapp.com/archive/2019/01) - [August 2019 (4)](https://blog.crewapp.com/archive/2019/08) - [February 2020 (4)](https://blog.crewapp.com/archive/2020/02) - [May 2018 (3)](https://blog.crewapp.com/archive/2018/05) - [June 2018 (3)](https://blog.crewapp.com/archive/2018/06) - [December 2018 (3)](https://blog.crewapp.com/archive/2018/12) - [September 2019 (3)](https://blog.crewapp.com/archive/2019/09) - [November 2019 (3)](https://blog.crewapp.com/archive/2019/11) - [January 2020 (3)](https://blog.crewapp.com/archive/2020/01) - [July 2018 (2)](https://blog.crewapp.com/archive/2018/07) - [November 2018 (2)](https://blog.crewapp.com/archive/2018/11) - [February 2019 (2)](https://blog.crewapp.com/archive/2019/02) - [August 2020 (2)](https://blog.crewapp.com/archive/2020/08) - [May 2017 (1)](https://blog.crewapp.com/archive/2017/05) - [September 2018 (1)](https://blog.crewapp.com/archive/2018/09) - [October 2018 (1)](https://blog.crewapp.com/archive/2018/10) - [March 2019 (1)](https://blog.crewapp.com/archive/2019/03) - [December 2019 (1)](https://blog.crewapp.com/archive/2019/12) - [July 2021 (1)](https://blog.crewapp.com/archive/2021/07) More... ### Subscribe to Updates ## More stories from Crew Customers ![client-footer-TacoBell-450x600-2](https://blog.crewapp.com/hubfs/client-footer-TacoBell-450x600-2.jpg) ##### Taco Bell keeps 140,000+ frontline employees connected ###### [READ MORE](https://www.crewapp.com/customers/taco-bell) ![client-footer-ALG-450x600-2](https://blog.crewapp.com/hubfs/client-footer-ALG-450x600-2.jpg) ##### 80% lower turnover at Affinity Living Group ###### [READ MORE](https://www.crewapp.com/customers/alg-senior) ![client-footer-Harps-450x600](https://blog.crewapp.com/hubfs/client-footer-Harps-450x600.jpg) ##### Harps Foods deepens engagement with 5,000+ team members ###### [READ MORE](https://www.crewapp.com/customers/harps) [Get started](https://squareup.com/us/en/staff/team-communication/contact) ### Request a Demo ## Get a free, personalized demo No ads. 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