Nicky Budd-Thanos

Operating a business across many locations brings a set of complex issues in the best of times, but during a crisis, having a concrete plan for staying on top of …

Emergency situations are unexpected and require quick and organized action. At the same time, misinformation across social media and other outlets has never been more prevalent. Inaccurate or incomplete information …

According to a study in 2019, 45% of diners say they are going out to eat multiple times a week - and last year, restaurant industry sales were projected to …

Last week, we attended a TDn2K webinar on the state of the restaurant industry, and found so many interesting and valuable insights, we wanted to share our top takeaways. From …

One of the biggest challenges of managing teams in a consumer-focused services organization is getting them to feel connected to and engaged with the company. Many of your employees are …

When you search for performance review questions online, chances are you’ll find plenty of resources for employees on the questions they should be asking their managers. However, it’s equally important …

Last week, we hosted a webinar about the three key building blocks on which you can build a successful and productive front line with Tracy Toomer, VP of Operations and …

Summer is officially here, which can mean one big thing for managers: incoming requests for time-off. These requests can add up quickly, and processing them can turn into a major …

Last week, we hosted a webinar on how to drive effective communication and improve staffing with Cathy Blankman, Growth Leader at K-Mac, a 300+-location franchisee of Taco Bell. The recording …