Crew Tips: How does Crew’s integration with Slack work?
by Jennifer Chou, on March 10, 2020
Crew integrates with Slack to better connect frontline teams and office employees. Announcements can be sent ‘tops down’ from Slack into Crew, or teams can set up two-way messaging between Slack and Crew to better coordinate between frontline and home office teams. The Slack integration is available to organizations using Crew Enterprise.
Once you’ve integrated Crew with Slack (get a step-by-step guide to setting this up here), you have two options: You can choose between Broadcast for one-way announcements from Slack to Crew and Messages for two-messaging between Slack and Crew.
- Broadcast: Broadcast one-way messages to all of your frontline teams using Crew. Frontline team members will be able to react but not reply. Broadcast can be setup between a Slack channel and a set of Crew organizations.
- Messages: Sync a channel in Slack with a group conversation in Crew, allowing two-way collaboration between home office employees and the right folks in the field. Messages can be sent between a Slack channel and a group conversation in Crew.
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