Crew Tips: How does Crew’s integration with Slack work?

by Jennifer Chou, on March 10, 2020

Welcome back to Crew Tips, a series that gives you best practices and simple steps for making the most out of your Crew app, on both Android and iOS. In our last installment of Crew Tips, we went over how to access Crew from the web.
This week, we’re digging into the details around our new integration with Slack, which we announced as part of a round of big updates and improvements to Crew Enterprise. You can see a full rundown of those details on our blog and our product update webinar.
Crew integrates with Slack to better connect frontline teams and office employees. Announcements can be sent ‘tops down’ from Slack into Crew, or teams can set up two-way messaging between Slack and Crew to better coordinate between frontline and home office teams. The Slack integration is available to organizations using Crew Enterprise.
Once you’ve integrated Crew with Slack (get a step-by-step guide to setting this up here), you have two options: You can choose between Broadcast for one-way announcements from Slack to Crew and Messages for two-messaging between Slack and Crew.
  • Broadcast: Broadcast one-way messages to all of your frontline teams using Crew. Frontline team members will be able to react but not reply. Broadcast can be setup between a Slack channel and a set of Crew organizations.
  • Messages: Sync a channel in Slack with a group conversation in Crew, allowing two-way collaboration between home office employees and the right folks in the field. Messages can be sent between a Slack channel and a group conversation in Crew.
Do you have questions we didn’t cover here? Reach out to us at
What else would you like to learn about? Let us know on Twitter using #CrewTips!
READ MORE :: In case you missed last week’s post and wanted to share it with your team, check it out here: How do I access Crew from the web?