Crew Tips: How do I update my phone number on Crew?

by Jennifer Chou, on January 7, 2020

Happy new year, and welcome back to Crew Tips, a bi-weekly series that gives you best practices and simple steps for making the most out of your Crew app, on both Android and iOS. In our last installment of Crew Tips, we talked about what to do if you find a bug - how to report it, and maybe even score a free Crew t-shirt!
This week, we’re talking about what to do if you get a new phone number, and how to update it on Crew to make sure you don’t miss a thing.
You have two options:
  1. Start Fresh. You can start using a new profile through your new number right away. Have someone from your team invite your new number to the organization. Then, simply log into the Crew app and communicate with them as you did before!

  2. Transfer Your Profile. Crew Support can link your new phone number to your original profile so you don’t lose any conversations or shifts. To do this, log into the Crew app with your new phone number, followed by the PIN that’s sent to you. Then, send Crew Support a message requesting the update, including your old and new phone numbers. Crew Support can be reached directly through the app or by email at
Note, If you have a new phone but the same phone number, you can access your existing profile by simply downloading the Crew app and logging in.
What else would you like to learn about? Let us know on Twitter using #CrewTips!
READ MORE :: In case you missed last week’s post and wanted to share it with your team, check it out here: What do I do if I find a bug in Crew?
Topics:Crew Tips