Crew Tips: How do I contact Crew Support?

by Jennifer Chou, on May 23, 2019

Welcome back to Crew Tips, a weekly series that gives you best practices and simple steps for making the most out of your Crew app, on both Android and iOS. Last week, we covered how you can tell when your messages are being read by your team members.

This week, we’re covering an important topic: how to get in touch with our Crew Customer Support team.

Support appears in every team member’s “Coworkers” list, but it doesn’t function as part of the Organization—Support can’t read Group messages or see the Organization’s schedule.

Anyone in the Organization can use that contact to send a help question or a message to Support, and those chats will be one-on-one conversations between the team member and Support. Feel free to reach out to us - we’re here to help!

Similarly, sometimes we’ll contact you via the Support channel to let you know about new features or updates in the app. We also want to make sure that Crew is working its hardest for you, so Support may provide you with suggestions for optimizing the app for your particular Organization.

We’re here to make sure that you and your team are successful, so don’t hesitate to reach out to us, we’re available during normal business hours, Pacific Time. And Support also loves to give out t-shirts! Contact Support through the app to get yours. Then put it on and send us a selfie or share on Twitter using #CrewLove so we can see you and your team! Two cast members from Disney on Ice's 'Mickey's Search Party' share their Crew Love!

What would you like to learn about next week? Let us know on Twitter using #CrewTips!

READ MORE :: In case you missed last week’s post and wanted to share it with your team, check it out here: How do I know if people are reading my messages?

Topics:Crew Tips