--- title: "Crew Stories: 10% lower turnover at Sonic Pacific Drive-Ins" description: Stephanie Becvar shared how Crew helped Pacific Drive-Ins drive nearly $300K to its bottom line by reducing team turnover. image: https://blog.crewapp.com/hubfs/Sonic-c-store.jpg --- [![Crew Logo](https://blog.crewapp.com/hubfs/Marketing/Logos/logo_crew_red.svg "Crew Logo")](https://www.crewapp.com/) - [Features](https://www.crewapp.com/features) - [Help](https://help.crewapp.com/) - [Signup or Login](https://crewapp.com/app) - [Crew App](https://crewapp.com/app) - [Command Center](https://crewapp.com/enterprise/commandcenter/) [Request Demo](https://squareup.com/us/en/staff/team-communication/contact) ##### [Team Communication](https://www.crewapp.com/enterprise/team-communication) [Keep employees connected and engaged](https://www.crewapp.com/enterprise/team-communication) ##### [Labor Optimization](https://www.crewapp.com/enterprise/labor-optimization) [Give employees instant access to schedules and open shifts](https://www.crewapp.com/enterprise/labor-optimization) ##### [Culture & Recognition](https://www.crewapp.com/enterprise/culture-recognition) [Inspire great work by highlighting outstanding performance](https://www.crewapp.com/enterprise/culture-recognition) ##### [Knowledge Management](https://www.crewapp.com/enterprise/knowledge-management) [Ensure your team is aligned and informed](https://www.crewapp.com/enterprise/knowledge-management) ##### [Administration & Analytics](https://www.crewapp.com/enterprise/command-center) [Manage your workforce and gain immediate insight](https://www.crewapp.com/enterprise/command-center) ##### [Compliance Suite](https://www.crewapp.com/enterprise/compliance) [Protect your people and your organization](https://www.crewapp.com/enterprise/compliance) ##### [Integrations](https://www.crewapp.com/enterprise/integrations) [Integrate with critical operations and reporting tools](https://www.crewapp.com/enterprise/integrations) ##### [Employee Management](https://www.crewapp.com/enterprise/employee-management) [Manage your workforce at scale with an end-to-end employee toolset](https://www.crewapp.com/enterprise/employee-management) [![logo_crew_red](https://blog.crewapp.com/hubfs/Marketing/Logos/logo_crew_red.svg "logo_crew_red")](https://blog.crewapp.com/) - [Features](https://www.crewapp.com/features) - [Help](https://help.crewapp.com/) - [Signup or Login](https://crewapp.com/app) - [Crew App](https://crewapp.com/app) - [Command Center](https://crewapp.com/enterprise/commandcenter/) ##### [Team Communication](https://www.crewapp.com/enterprise/team-communication) [Keep employees connected and engaged](https://www.crewapp.com/enterprise/team-communication) ##### [Labor Optimization](https://www.crewapp.com/enterprise/labor-optimization) [Give employees instant access to schedules and open shifts](https://www.crewapp.com/enterprise/labor-optimization) ##### [Culture & Recognition](https://www.crewapp.com/enterprise/culture-recognition) [Inspire great work by highlighting outstanding performance](https://www.crewapp.com/enterprise/culture-recognition) ##### [Field Execution](https://www.crewapp.com/features/field-execution) [Guarantee flawless frontline execution](https://www.crewapp.com/features/field-execution) ##### [Knowledge Management](https://www.crewapp.com/enterprise/knowledge-management) [Ensure your team is aligned and informed](https://www.crewapp.com/enterprise/knowledge-management) ##### [Administration & Analytics](https://www.crewapp.com/enterprise/command-center) [Manage your workforce and gain immediate insight](https://www.crewapp.com/enterprise/command-center) ##### [Compliance Suite](https://www.crewapp.com/enterprise/compliance) [Protect your people and your organization](https://www.crewapp.com/enterprise/compliance) ##### [Integrations](https://www.crewapp.com/enterprise/integrations) [Integrate with critical operations and reporting tools](https://www.crewapp.com/enterprise/integrations) ##### [Services](https://www.crewapp.com/enterprise/services) [A team of experts dedicated to your success](https://www.crewapp.com/enterprise/services) ##### [Employee Management](https://www.crewapp.com/enterprise/employee-management) [Manage your workforce at scale with an end-to-end employee toolset](https://www.crewapp.com/enterprise/employee-management) Search **Menu** - [Features](https://www.crewapp.com/features) - [Help](https://help.crewapp.com/) - [Signup or Login](https://crewapp.com/app) - [Crew App](https://crewapp.com/app) - [Command Center](https://crewapp.com/enterprise/commandcenter/) [The Crew Blog](https://blog.crewapp.com/) # Crew Stories: 10% lower turnover at Sonic Pacific Drive-Ins by [Crew](https://blog.crewapp.com/author/crew), on May 10, 2018 Today we’re excited to kick off a new series of monthly customer interviews, Crew Stories. We’ll be checking in with a bunch of smart front-line leaders who use Crew to keep their teams up-to-date, manage schedules and give recognition. We are impressed and humbled by the tens of thousands of teams who streamline communications and engage employees with Crew, and we look forward to sharing their best practices. To get the ball rolling, we chatted with [Stephanie Becvar](https://www.linkedin.com/in/stephaniebecvar/), a training and development specialist at [Pacific Drive-Ins](http://pacificdriveins.com/). This Sonic quick-service franchisee operates 15 restaurants in California with over 600 employees and an impressive $26+ million in revenue. Stephanie is responsible for their training programs, working with operations leaders to place and monitor managers-in-training, develop curriculum and assist in new store openings. She shared how Crew helped Pacific Drive-Ins drive nearly $300K to its bottom line by reducing team turnover. **![](https://blog.crewapp.com/hs-fs/hubfs/Rich%20Text%20Pasting/unknown-1593570761239.webp?width=248&name=unknown-1593570761239.webp)Crew: Tell us about some of the challenges your front-line teams faced prior to rolling out Crew.** **Stephanie:** Before Crew, our communications were a combination of meetings, in-person conversations, phone calls and emails, which meant that important details often fell through the cracks. Our restaurant teams were disconnected from each other, limiting opportunities for interaction, teamwork, coaching and recognition. After assessing employee morale and looking at some of these information gaps, we knew we wanted to make communication faster and more reliable, reduce scheduling hassles and increase personal connections across the stores. **Crew: How did team communication change at Pacific Drive-Ins with Crew?** **Stephanie:** The initial impact of Crew was just getting everyone on the same page through this real-time, easy communication channel. It really helped at the store level – whether for employees who needed to get ahold of their manager, or vice versa – and created a bridge so that people no longer had to send out their cell phone numbers. And from a training perspective, the beauty of [Crew’s Command Center](https://www.home.crewapp.com/command-center) is that I can broadcast important updates to all stores at once by sending a single message, so I don’t have to rely on managers to make sure information gets communicated. We can share information about policy changes and upcoming promotions and know who’s read our messages. **Crew: Scheduling is another area that creates a lot of headaches for quick-service restaurants – how have you evolved that process?** **Stephanie:** Now, our restaurant managers post their schedule in Crew vs. on a bulletin board at the store, so everyone instantly knows when they’re supposed to work. Employees can easily switch shifts, get manager approval, and find their own coverage when they can’t come in. This helps from a business standpoint, since we’re no longer short-staffed just because we can’t get a cover in time. From an employer standpoint, we can hold team members accountable. Managers are no longer fielding phone calls, like, ‘Hey, can you tell me when I work this week?’ which took them away from running the floor. With Crew, if somebody calls off or can’t make it to work, we know sooner, and if a manager needs extra help they can post to Crew, ‘Hey, is anyone available to come in from 6-10pm tonight?’ and find someone in a matter of minutes. **Crew: What kind of employee morale and retention impact have you achieved with these improvements?** **Stephanie:** All of this led to better engagement and people staying with our company, so the ROI has been phenomenal. Crew directly contributed to us decreasing turnover by 10% year over year—that’s worth hundreds of thousands of dollars to our business. Now that employees are sticking around longer, we can run on less labor because seasoned team members are capable of doing more. They’re faster at what they do, they make fewer mistakes, and as a result, our secret shopper scores go up and they’re bringing more dollars to the bottom line. Topics:[Best Practices](https://blog.crewapp.com/topic/best-practices)[Employee Engagement](https://blog.crewapp.com/topic/employee-engagement)[Internal Communications](https://blog.crewapp.com/topic/internal-communications)[Scheduling](https://blog.crewapp.com/topic/scheduling) ## Comments ### The Crew Blog Best practices and guidance to help you build happier, more productive, and better informed frontline teams. - [Recent](https://blog.crewapp.com/crew-stories-lower-turnover-sonic#recent) - [Topics](https://blog.crewapp.com/crew-stories-lower-turnover-sonic#topics) - [Archive](https://blog.crewapp.com/crew-stories-lower-turnover-sonic#archive) - [Best Practices (33)](https://blog.crewapp.com/tag/best-practices) - [COVID-19 (20)](https://blog.crewapp.com/tag/covid-19) - [Crew Stories (4)](https://blog.crewapp.com/tag/crew-stories) - [Crew Tips (31)](https://blog.crewapp.com/tag/crew-tips) - [CrewU (2)](https://blog.crewapp.com/tag/crewu) - [Crisis Comms (7)](https://blog.crewapp.com/tag/crisis-comms) - [Employee Engagement (61)](https://blog.crewapp.com/tag/employee-engagement) - [Employee Recognition (13)](https://blog.crewapp.com/tag/employee-recognition) - [Internal Communications (57)](https://blog.crewapp.com/tag/internal-communications) - [Mastering Crew Enterprise (2)](https://blog.crewapp.com/tag/mastering-crew-enterprise) - [Product Update (11)](https://blog.crewapp.com/tag/product-update) - [Scheduling (15)](https://blog.crewapp.com/tag/scheduling) More... - [April 2019 (11)](https://blog.crewapp.com/archive/2019/04) - [May 2019 (9)](https://blog.crewapp.com/archive/2019/05) - [June 2019 (9)](https://blog.crewapp.com/archive/2019/06) - [June 2020 (9)](https://blog.crewapp.com/archive/2020/06) - [October 2019 (8)](https://blog.crewapp.com/archive/2019/10) - [July 2019 (7)](https://blog.crewapp.com/archive/2019/07) - [March 2020 (7)](https://blog.crewapp.com/archive/2020/03) - [May 2020 (7)](https://blog.crewapp.com/archive/2020/05) - [July 2020 (7)](https://blog.crewapp.com/archive/2020/07) - [April 2020 (5)](https://blog.crewapp.com/archive/2020/04) - [January 2019 (4)](https://blog.crewapp.com/archive/2019/01) - [August 2019 (4)](https://blog.crewapp.com/archive/2019/08) - [February 2020 (4)](https://blog.crewapp.com/archive/2020/02) - [May 2018 (3)](https://blog.crewapp.com/archive/2018/05) - [June 2018 (3)](https://blog.crewapp.com/archive/2018/06) - [December 2018 (3)](https://blog.crewapp.com/archive/2018/12) - [September 2019 (3)](https://blog.crewapp.com/archive/2019/09) - [November 2019 (3)](https://blog.crewapp.com/archive/2019/11) - [January 2020 (3)](https://blog.crewapp.com/archive/2020/01) - [July 2018 (2)](https://blog.crewapp.com/archive/2018/07) - [November 2018 (2)](https://blog.crewapp.com/archive/2018/11) - [February 2019 (2)](https://blog.crewapp.com/archive/2019/02) - [August 2020 (2)](https://blog.crewapp.com/archive/2020/08) - [May 2017 (1)](https://blog.crewapp.com/archive/2017/05) - [September 2018 (1)](https://blog.crewapp.com/archive/2018/09) - [October 2018 (1)](https://blog.crewapp.com/archive/2018/10) - [March 2019 (1)](https://blog.crewapp.com/archive/2019/03) - [December 2019 (1)](https://blog.crewapp.com/archive/2019/12) - [July 2021 (1)](https://blog.crewapp.com/archive/2021/07) More... ### Subscribe to Updates ## More stories from Crew Customers ![client-footer-TacoBell-450x600-2](https://blog.crewapp.com/hubfs/client-footer-TacoBell-450x600-2.jpg) ##### Taco Bell keeps 140,000+ frontline employees connected ###### [READ MORE](https://www.crewapp.com/customers/taco-bell) ![client-footer-ALG-450x600-2](https://blog.crewapp.com/hubfs/client-footer-ALG-450x600-2.jpg) ##### 80% lower turnover at Affinity Living Group ###### [READ MORE](https://www.crewapp.com/customers/alg-senior) ![client-footer-Harps-450x600](https://blog.crewapp.com/hubfs/client-footer-Harps-450x600.jpg) ##### Harps Foods deepens engagement with 5,000+ team members ###### [READ MORE](https://www.crewapp.com/customers/harps) [Get started](https://squareup.com/us/en/staff/team-communication/contact) ### Request a Demo ## Get a free, personalized demo No ads. 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