--- title: "Pizza Hut shares: 5 ways to build and cultivate a goals-oriented team" description: A Pizza Hut Area Coach shared with us some great insights with us and we wanted to share our five favorite takeaways from the webinar. image: https://blog.crewapp.com/hubfs/evelyn-46594-unsplash.jpg --- [![Crew Logo](https://blog.crewapp.com/hubfs/Marketing/Logos/logo_crew_red.svg "Crew Logo")](https://www.crewapp.com/) - [Features](https://www.crewapp.com/features) - [Help](https://help.crewapp.com/) - [Signup or Login](https://crewapp.com/app) - [Crew App](https://crewapp.com/app) - [Command Center](https://crewapp.com/enterprise/commandcenter/) [Request Demo](https://squareup.com/us/en/staff/team-communication/contact) ##### [Team Communication](https://www.crewapp.com/enterprise/team-communication) [Keep employees connected and engaged](https://www.crewapp.com/enterprise/team-communication) ##### [Labor Optimization](https://www.crewapp.com/enterprise/labor-optimization) [Give employees instant access to schedules and open shifts](https://www.crewapp.com/enterprise/labor-optimization) ##### [Culture & Recognition](https://www.crewapp.com/enterprise/culture-recognition) [Inspire great work by highlighting outstanding performance](https://www.crewapp.com/enterprise/culture-recognition) ##### [Knowledge Management](https://www.crewapp.com/enterprise/knowledge-management) [Ensure your team is aligned and informed](https://www.crewapp.com/enterprise/knowledge-management) ##### [Administration & Analytics](https://www.crewapp.com/enterprise/command-center) [Manage your workforce and gain immediate insight](https://www.crewapp.com/enterprise/command-center) ##### [Compliance Suite](https://www.crewapp.com/enterprise/compliance) [Protect your people and your organization](https://www.crewapp.com/enterprise/compliance) ##### [Integrations](https://www.crewapp.com/enterprise/integrations) [Integrate with critical operations and reporting tools](https://www.crewapp.com/enterprise/integrations) ##### [Employee Management](https://www.crewapp.com/enterprise/employee-management) [Manage your workforce at scale with an end-to-end employee toolset](https://www.crewapp.com/enterprise/employee-management) [![logo_crew_red](https://blog.crewapp.com/hubfs/Marketing/Logos/logo_crew_red.svg "logo_crew_red")](https://blog.crewapp.com/) - 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[Features](https://www.crewapp.com/features) - [Help](https://help.crewapp.com/) - [Signup or Login](https://crewapp.com/app) - [Crew App](https://crewapp.com/app) - [Command Center](https://crewapp.com/enterprise/commandcenter/) [The Crew Blog](https://blog.crewapp.com/) # Pizza Hut shares: 5 ways to build and cultivate a goals-oriented team by [Nicky Budd-Thanos](https://blog.crewapp.com/author/nicky-budd-thanos), on April 22, 2019 In case you missed it, last week we hosted a [webinar on how to create a goal-oriented team](https://www.home.crewapp.com/pizza-hut-webinar-recording)with Mark Sulzle, Area Coach at Staab Enterprises, a 62-location Pizza Hut franchisee. [The recording is available to watch at any time](https://www.home.crewapp.com/pizza-hut-webinar-recording) and we encourage you to share with your team! In the meantime, Mark drew on his 26 years of experience as an Area Coach to share some great insights with us and we wanted to share our five favorite takeaways from the [webinar](https://www.home.crewapp.com/pizza-hut-webinar-recording): **1. Effective communication is fundamental** One quote from Mark on the webinar that immediately resonated with us was that he has *‘always believed that communication is the #1 characteristic that any successful organization or manager can enable’.* Whether that’s communicating about limited time offers or emergency announcements, communicating effectively can make or break the success of a single shift, a day or the performance of a whole location’s team. **2. Recognition creates a snowball effect** One key component of communication is r[ecognizing the efforts and results that your team is putting out](https://www.home.crewapp.com/post/new-recognition-tools-for-the-enterprise). Sharing the success of your team members not only sets a standard for everyone to aspire to but also builds positive energy and a more cohesive community. ![](https://blog.crewapp.com/hs-fs/hubfs/Rich%20Text%20Pasting/unknown-1593463527187.webp?width=426&name=unknown-1593463527187.webp) Mark cited [Crew’s Gold Stars](https://blog.crewapp.com/help/index.php/article/what-are-gold-stars/) as a great way to recognize hard work and specifically detail what the team member had done to earn the Gold Star. **3. Build results-sharing into every day** Mark shared his belief that the #1 way to motivate people is to create a goal-oriented culture and [empower them to reach those results](https://www.home.crewapp.com/post/crew-tips-3-ways-to-empower-your-frontline) - which is why **he has his managers share labor results at set times, four times a day.** ![](https://blog.crewapp.com/hs-fs/hubfs/Rich%20Text%20Pasting/unknown-1593463441169.webp?width=426&name=unknown-1593463441169.webp) This not only makes sure that everyone is on the same page in terms of where you stand on your goals - for better or worse - but creates accountability among team members and reminds everyone of the goals you’re driving towards. **4. Drive adoption of new new technology by making it relevant to your team** One question raised during the Q&A at the end of the webinar is one we often hear: how do you get people to adopt new technology, especially if some team members aren’t the most tech-savvy? Mark has clearly learned a thing or two in his 26 years as an Area Coach - he has 100% adoption of Crew in one location and is at 85-90% adoption across his seven other locations. His tricks? First things first, build this new technology into an all-hands training and as part of the orientation process for new hires. During these trainings, remind your team members that this is an opportunity for them, not only to find shift coverage when they need it but to pick up extra shifts, demonstrate their potential for leadership roles and be a part of building the team’s culture. **5. Find a work-life balance by setting yourself up for success** Mark talked about enjoying a four-day vacation last week and during that time, he disabled Crew notifications and felt confident that he’d put himself and his team in a position to succeed while he was gone. One recurring theme we hear from managers and above-store leadership is that they’re unable to truly disconnect and have down-time due to the need to keep close tabs on their phone, jump on a call and triage issues. When you’ve [equipped your team with the tools they need to be more self-sufficient and efficient](https://www.home.crewapp.com/post/3-ways-digital-tools-make-you-a-better-gm), you’ve set everyone up for success. If you missed last week’s webinar, don’t worry - we’ve got plans for more insightful events and content coming soon and you can access the recording to **[Creating a goal-oriented team at Pizza Hut at any time](https://www.home.crewapp.com/pizza-hut-webinar-recording)**. Let us know what you think about driving a goals-oriented culture on [Twitter](https://twitter.com/crew_app?lang=en)! Topics:[Employee Recognition](https://blog.crewapp.com/topic/employee-recognition)[Employee Engagement](https://blog.crewapp.com/topic/employee-engagement)[Internal Communications](https://blog.crewapp.com/topic/internal-communications)[Scheduling](https://blog.crewapp.com/topic/scheduling) ## Comments ### The Crew Blog Best practices and guidance to help you build happier, more productive, and better informed frontline teams. - [Recent](https://blog.crewapp.com/build-a-goals-oriented-team#recent) - [Topics](https://blog.crewapp.com/build-a-goals-oriented-team#topics) - [Archive](https://blog.crewapp.com/build-a-goals-oriented-team#archive) - [Best Practices (33)](https://blog.crewapp.com/tag/best-practices) - [COVID-19 (20)](https://blog.crewapp.com/tag/covid-19) - [Crew Stories (4)](https://blog.crewapp.com/tag/crew-stories) - [Crew Tips (31)](https://blog.crewapp.com/tag/crew-tips) - [CrewU (2)](https://blog.crewapp.com/tag/crewu) - [Crisis Comms (7)](https://blog.crewapp.com/tag/crisis-comms) - [Employee Engagement (61)](https://blog.crewapp.com/tag/employee-engagement) - [Employee Recognition (13)](https://blog.crewapp.com/tag/employee-recognition) - [Internal Communications (57)](https://blog.crewapp.com/tag/internal-communications) - [Mastering Crew Enterprise (2)](https://blog.crewapp.com/tag/mastering-crew-enterprise) - [Product Update (11)](https://blog.crewapp.com/tag/product-update) - [Scheduling (15)](https://blog.crewapp.com/tag/scheduling) More... - [April 2019 (11)](https://blog.crewapp.com/archive/2019/04) - [May 2019 (9)](https://blog.crewapp.com/archive/2019/05) - [June 2019 (9)](https://blog.crewapp.com/archive/2019/06) - [June 2020 (9)](https://blog.crewapp.com/archive/2020/06) - [October 2019 (8)](https://blog.crewapp.com/archive/2019/10) - [July 2019 (7)](https://blog.crewapp.com/archive/2019/07) - [March 2020 (7)](https://blog.crewapp.com/archive/2020/03) - [May 2020 (7)](https://blog.crewapp.com/archive/2020/05) - [July 2020 (7)](https://blog.crewapp.com/archive/2020/07) - [April 2020 (5)](https://blog.crewapp.com/archive/2020/04) - [January 2019 (4)](https://blog.crewapp.com/archive/2019/01) - [August 2019 (4)](https://blog.crewapp.com/archive/2019/08) - [February 2020 (4)](https://blog.crewapp.com/archive/2020/02) - [May 2018 (3)](https://blog.crewapp.com/archive/2018/05) - [June 2018 (3)](https://blog.crewapp.com/archive/2018/06) - [December 2018 (3)](https://blog.crewapp.com/archive/2018/12) - [September 2019 (3)](https://blog.crewapp.com/archive/2019/09) - [November 2019 (3)](https://blog.crewapp.com/archive/2019/11) - [January 2020 (3)](https://blog.crewapp.com/archive/2020/01) - [July 2018 (2)](https://blog.crewapp.com/archive/2018/07) - [November 2018 (2)](https://blog.crewapp.com/archive/2018/11) - [February 2019 (2)](https://blog.crewapp.com/archive/2019/02) - [August 2020 (2)](https://blog.crewapp.com/archive/2020/08) - [May 2017 (1)](https://blog.crewapp.com/archive/2017/05) - [September 2018 (1)](https://blog.crewapp.com/archive/2018/09) - [October 2018 (1)](https://blog.crewapp.com/archive/2018/10) - [March 2019 (1)](https://blog.crewapp.com/archive/2019/03) - [December 2019 (1)](https://blog.crewapp.com/archive/2019/12) - [July 2021 (1)](https://blog.crewapp.com/archive/2021/07) More... ### Subscribe to Updates ## More stories from Crew Customers ![client-footer-TacoBell-450x600-2](https://blog.crewapp.com/hubfs/client-footer-TacoBell-450x600-2.jpg) ##### Taco Bell keeps 140,000+ frontline employees connected ###### [READ MORE](https://www.crewapp.com/customers/taco-bell) ![client-footer-ALG-450x600-2](https://blog.crewapp.com/hubfs/client-footer-ALG-450x600-2.jpg) ##### 80% lower turnover at Affinity Living Group ###### [READ MORE](https://www.crewapp.com/customers/alg-senior) ![client-footer-Harps-450x600](https://blog.crewapp.com/hubfs/client-footer-Harps-450x600.jpg) ##### Harps Foods deepens engagement with 5,000+ team members ###### [READ MORE](https://www.crewapp.com/customers/harps) [Get started](https://squareup.com/us/en/staff/team-communication/contact) ### Request a Demo ## Get a free, personalized demo No ads. 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